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Articles > Process > Management > Basics of BPR
Definitions:
The Business Process Re-engineering is a complete life cycle approach. This provides the scope for problem identification and also solutions to implement the successful business operations.
The fundamental rethinking and radical redesign of the business systems to achieve the dramatic improvements in critical and contemporary areas such as cost, quality, service and speed.
What is BPR?
- Fundamental rethinking of processes derived from concept of Innovation
- Emphasize customer satisfaction
- Focuses on Effectiveness and Efficiency
- Uses performance improvement programs and problem solving techniques
- It is a team work
- Fine tunes (Replace) way of working, not people
- Uses IT/ ITES at optimum to achieve edge
- Provides ease in decision making at each level
- It is for all levels of management and requires support from TOP
Why & When BPR?
- When company facing tough competition and wants to stay ahead
- When require more flexibility, quality, speed, better services, customer satisfaction at low cost
- When new VISION and STRATEGY required
- Current processes and way of working is outdated
- Strategic objectives seems unreachable and unreasonable
- Drastic change in market share
- Change in industry
- Heavy changes and Innovations in technology
BPR Steps:
- Envision New Process
- Initiating Change
- Process Diagnosis
- Process Redesign
- Reconstruction
- Process Monitoring
Ingredients required:
- Vision
- Skills
- Incentives
- Resources
- Action plan
BPR and MIS is a need to stay ahead in competition. It is a change in way of working, not changing people and it is target towards achieving optimum. Re-engineering has a greater chance of success if it is viewed as leading to growth and value creation. - Vatsal Shah
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